NS HOMOEO PHARMA

Sabse sasti Online Homoeopathic Medicine

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Shipping Policy

  1. Delivery Timeline
  2. After confirmation of the order shipment delivered 5 - 6 days
  4. Shipping cost
  5. Shipping cost applicable minimum 100 INR
  6. General shipping cost and 100 INR per Kg
  7. Choosing courier partner for reverse shipping/customer returns

  •  You can set preferences between the courier partners by navigating to the ‘Courier Partner’ tab under ‘Returns’ page.
  •  Returns Page will give you information on each courier partner's performance so you may analyze it and adjust your choices as necessary.
  •  Set your preference by clicking on “Set my choice”, against the courier partner and by clicking on ‘Save’ on the bottom right.

  1. Getting a courier partner which was not your 1st choice

While assigning courier partners, both your preference order and availability of courier partners in the relevant pin codes will be considered. If your first preference courier partner is not available, the courier partner will be assigned as per the subsequent choices (second, third or fourth) based on their availability.

  1. Not choosing a courier partner for reverse shipping/customer return

If you do not provide a courier partner preference, then we will automatically assign a courier partner for your reverse shipping/customer return based on the process followed prior to Jan 1, 2023. The courier partner assigned to you will review your reimbursement claims for customer returns.

  1. Return shipping charges

While assigning courier partners, both your preference order and availability of courier partners in your pin code will be considered. If your first preference courier partner is not available, the courier partner given as per subsequent choices (second, third or fourth) will be assigned based on their availability.

The return shipping fee charged will be dependent on the final courier partner assigned to you. You can go to Returns > Courier partner page on Supplier Panel to check the applicable return shipping charges for each courier partner.

  1. Performance metrics for courier partners for reverse shipping/customer returns

           Performance metrics for each courier partner, based on which you can set your courier partner preference, are given on the Returns > Courier partner page on Supplier Panel. Please note that all the metrics provided are specific to your pin-code for the respective courier partners

  •  Average return time: The average time, in days, taken by the courier partner to pick up a customer return from the customer and deliver it back to the seller.

The lower this number the better, since it indicates that the courier partner will take lesser time to deliver a customer return to you.

  •  Claim Raised%: Out of all the customer returns picked up by the respective courier partner, how many returns have a claim raised against them. The claim raised may be related to wrong, missing or damaged returns.

The lower this number the better, since it indicates that the courier partner has less instances of wrong, missing or damaged returns.

  •  Claim Approval%: Out of all the claims raised against the courier partner, how many claims have been approved by the courier partner. The courier partner approves or rejects the claims basis evidence available.

The higher this number the better, since it indicates that this courier partner has a higher probability of approving genuine claims on returns.

  1.  Choosing only one courier partner for reverse shipping/customer return or not including any partners in your preference list

The preference order - 1>2>3>4 - against all courier partners is mandatory. If your first choice partner is not available, we would take the partner as per the subsequent choices (second, third or fourth) and assign them for your return fulfillment, based on the availability of the partner. If you do not provide your preference order, we will automatically assign a courier partner for your reverse leg and such courier partner will investigate claims raised by you regarding customer returns.

You are required to review the Returns Policy available in the Supplier Panel. The terms and conditions provided in the Returns Policy will be applicable for Returns.

*These terms and conditions. may be subject to change from time to time. Please refer to this page, supplier panel & email communications for such updates. Continued provision of services on the platform will mean acceptance of these revised conditions.