Payment Policy

FINANCIAL TERMS

3.1 How does order placement work on the Platform?

1.      The Application allows Users to place orders for the products listed by Suppliers on Application and the Application, subject to Agreement herein, facilitates the placement of orders for the products by the Users.

2.      On receipt of an order from a User, Company shall send electronically a confirmation of such order to Supplier and the User concerned. Further, the Company may inform the User about the availability or unavailability or change in price of the order as informed by Supplier concerned, from time to time. Confirmation of the order by Supplier shall be treated as final.

3.      The Company does not own, sell or resell any products on its own and/or does not control the Suppliers and only facilitates the transaction between buyers and sellers including User and Supplier as a 'marketplace'. Company makes all reasonable efforts to promptly update the User’s account and other information to facilitate the transaction completion. Hence, Users are required to provide current, complete, and accurate purchase and account information for all purchases made at on the Application.

4.      Additionally, fulfilment of orders to their end users/consumers by a Reseller shall be the responsibility of the Reseller inter se such end user/consumer. Any add-on service provided by Platform towards such order shall be provided merely as a service provider of such Reseller by the Platform and accordingly, Platform shall not have any privity of contract with such end user/consumer.

3.2 How are the commercial terms fixed on Application?

1.      All commercial/contractual terms of sale are offered by Suppliers and agreed to between Suppliers and the Users alone. The commercial/contractual terms include without limitation, price, date, period and mode of delivery, warranties related to products, etc. Company does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Suppliers and the Users.

2.      Similarly in case of deliveries effected by Resellers using the Platform, the Platform only acts as a service provider for the Reseller facilitating delivery or other service related to an order. Company does not have any control, nor does it determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between Reseller and its end user/consumer.

3.      Policies related to returns/exchanges, penalties, refunds, cancellation will be updated in the Application from time to time. The Company holds the right to change these policies as required in the Application without any permission from the Users.

4.      The Company also reserves the right to withhold benefits such as COD payments, right to claim refunds from time to time at its sole discretion owing to internal reasons or external factors.

3.3 How does payment and settlement of payment work on the Platform?

1.      The Users acknowledge and agree that the Company may, at the request of the Supplier or the Reseller, act as the payment agent for the limited purpose of accepting payments on behalf of such Suppliers and Resellers. The Users understand, accept, and agree that the payment facility provided by the Company is neither a banking nor financial service but is merely a facilitator providing a third-party payment processor for the transactions on the Application. Further, by providing payment facility, the Company is neither acting as a trustee nor acting in a fiduciary capacity with respect to the transaction or the transaction price. The Company will not be liable for any charges made by the Users bank in relation to payment of the total amount.

2.      In connection with any order, information such as name,  transaction details, device type, Platform usage details, PAN number, payment details, billing address and credit card information and any other information in relation thereto may need to be provided either to the Company or the third-party payment processor. If the Users are directed to the third-party payment processor, they may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Users are requested to review such terms and conditions and privacy policy before using the Application. In case of Reseller providing billing information, delivery address or other contact information of its end user/consumer to Company or other delivery service provider, Reseller shall ensure that it has necessary consents and approvals from the respective end user/consumer as may be required under applicable law.

3.      Company merely collects the payment on behalf of the Supplier or Reseller, as the case may be. All applicable taxes and levies, the rates thereof and the manner of applicability of such taxes are to be charged and determined by the Supplier or Reseller. Company holds no responsibility for the legal correctness/validity of the levy of such taxes. The sole liability with respect to any legal issue arising on the taxes payable shall be with the Reseller.

4.      The transaction is bilateral between Suppliers & Users and/or Reseller & end users/consumers ("User Transactions"), the Company is not liable to charge or deposit any taxes applicable on such transaction.

5.      The User may provide the bank account details to receive any refunds, margins, referrals and/or other payments which may be owed to the User by NS HOMOEO PHARMA. While a User is permitted to update the bank account details, the following conditions will apply: (a) the user cannot edit or update the bank account details if the bank details already provided are valid and there is no pending payment to the User from NS HOMOEO PHARMA; (b) the user cannot edit or update the bank account details if there is a pending transaction which is being processed to the existing bank account; (c) the user cannot edit or update the bank account details if the new account number which is being inserted is already in use in another User’s account. The User can only attempt to edit or update the bank account details three times in a day. If the User fails to update the bank account within three attempts, the User will have to wait for 24 hours to attempt to update the bank account details again. NS HOMOEO PHARMA may also designate a total number of edits or updates a User can carry out to the bank account details in the lifetime of the account holder.

6.      In the event that: (a) a User has breached the total limit to edit or update the bank account details and (b) the same bank account is used for more than ten platform accounts, the User will have to contact the customer support in order to update the bank account details again. Meesho reserves the right to change this policy on editing and updating the bank account at its sole discretion.

7.      NS HOMOEO PHARMA reserves the right to block cash on delivery (COD_ payments from time to time at its sole discretion for reasons including but not limited to high product value and other such other reasons or factors ( internal or external) that NS HOMOEO PHARMA may deem fit.

3.4 Whether Company charges User(s) for Services provided by Company on the Platform?

1.      Services on Platform may require payment of charges, rate of which shall be solely at the discretion of the Company and shall be subject to User approval at the time of placing an order on the Platform. Company reserves the right to revise charges towards Service at any time at its sole discretion. The charge, applicable at any given time, will be the charge displayed at the time of purchase/booking of the respective Service (if any) by User on the Platform.

2.      Company reserves the right to introduce additional chargeable services on the Platform including charges for a premium return service, cancellation charges, cash on delivery handling fees etc.

3.5 Whether for transacting on Platform, User is required to be registered under the Central or State Goods and Services Tax Legislations ("GST Laws")?

1.      Company is not obligated towards any direct or indirect tax obligation of the User that may arise as a result of User's access or use of Services on the Platform. The requirement for registration and compliances under the GST Laws and other tax laws is the sole responsibility of the User including Reseller, the Company is not liable for any omissions or commissions by such User who acts in violation of the any applicable law. Accordingly, User is advised to seek independent tax advice relating to its business and/or transaction through Platform including whether it is liable for GST registration.

3.6(A) What are the terms and conditions regarding the offers and benefits provided on the Platform and advertised by NS HOMOEO PHARMA?

a.        Subject to below and unless otherwise mentioned, all product discounts and offers are by the Suppliers and not by the Company (“Supplier Offers”).

b.        From time to time, we may conduct various types of marketing and promotional campaigns, which may include offers including for referrals, discounts and other promotional offers to be used on our platform (“NS HOMOEO PHARMA Offers”). 

c.          NS HOMOEO PHARMA Offers shall be subject to the terms and conditions which are solely determined by us, and the terms of such discounts and offers may vary for the customers based on factors relating to the customer such as usage of the platform, volume of transactions, time spent on the platform, city, place of residence, time, etc.

d.        We reserve the right to make these offer available for a limited time period, limit the value of the offer to a fixed amount and to void, amend, discontinue, cancel or reject the use of any of the offers, discounts or promotional offers, including any aspect or feature of such offers at any time without any prior intimation.

e.        We reserve the right to decide and vary the timing and dates of the offer; the value of the offer amount, the conditions subject to which the offer can be availed or will be offered, the number and category of products available for offer, at any time, subject to our absolute discretion.

f.    The offers, discounts and promotional offers may be changed or amended from time to time.

g.        We reserve the right to make certain offers valid for limited inventory and subject to availability of product at the time of booking.

h.        Certain offers may apply only to products covered under such promotional offers. It will not be applicable to the same or similar products sold by the same Supplier or other Suppliers but not covered under offers. These offers will operate on Meesho’s discretion on first-come-first served basis. Once the offer product stocks are over, you may purchase the same product on the platform outside the promotional offers available.

i.      NS HOMOEO PHARMA at its own discretion reserve the right to cancel your option to return or exchange any product purchased under offers and discounts.

j.      It is your responsibility to review and comply with the terms and conditions governing the offers, discounts and other promotional offers provided on our platform.

k.             Any of the offers, discounts or promotional offers may not be valid when used in conjunction with other promotional offers or vouchers unless explicitly permitted by us or the Supplier.

l.      The offers, discounts and promotional offers cannot be exchanged for cash and can only be availed in accordance with the terms and conditions of the offers, unless otherwise communicated.

m.      Certain offers, discounts and promotions offered such as first order discount, reactivation discount etc., may be applied at the cart level and in the event that multiple products are purchased in a single transaction, then such offer, discount, promotion may be divided and applied to each product in the cart, in a manner determined by us. 

n.        Subject to NS HOMOEO PHARMA'S Cancellation and/or Return, Refund and Replacement policy, if the User: (i) cancels any product which is subject to any promotions, offer or discounts; or (ii) returns any product purchased which is subject to any promotions, offer or discounts, the User will be eligible to receive only the refund of the amount paid by the User on the purchase of such product. 

o.        In the event, any product is cancelled or returned in accordance with Meesho's Cancellation and/or Return, Refund and Replacement Policy, then save and except as provided herein,  any offer, promotion, discount applied to such product shall be forfeited.

p.        We and/or the Supplier shall have no liability with respect to the offers, discounts and promotional offers on the Platform.

3.6(B) What are the terms and conditions regarding the Supplier Offers?

a.        Such offers shall be subject to the terms and conditions which are solely determined by us, and the terms of such discounts and offers may vary for the customers based on factors relating to the customer such as usage of the platform, volume of transactions, time spent on the platform, city, place of residence, time, etc.

b.        We reserve the right to make the offer available for a limited time period and to void, amend, discontinue, cancel or reject the use of any of the offers, discounts or promotional offers, including any aspect or feature of such offers at any time without any prior intimation.

c.         We reserve the right to vary the timing and dates of the offer; the number and category of products available for offer, at any time, subject to our absolute discretion.

d.        The offers, discounts and promotional offers may be changed or amended from time to time.

e.        We reserve the right to make certain offers valid for limited inventory and subject to availability of product at the time of booking.

f.     Certain offers may apply only to products covered under such promotional offers. It will not be applicable to the same or similar products sold by the same Supplier or other Suppliers but not covered under offers. These offers will operate on Meesho’s discretion on first-come-first served basis. Once the offer product stocks are over, you may purchase the same product on the platform outside the promotional offers available.

g.        NS HOMOEO PHARMA at its own discretion reserve the right to cancel your option to return or exchange any product purchased under offers and discounts.

h.        It is your responsibility to review and comply with the terms and conditions governing the offers, discounts and other promotional offers provided on our platform.

i.     Any of the offers, discounts or promotional offers may not be valid when used in conjunction with other promotional offers or vouchers unless explicitly permitted by us or the Supplier.

j.      The offers, discounts and promotional offers cannot be exchanged for cash and can only be availed in accordance with the terms and conditions of the offers, unless otherwise communicated.

k.            Certain offers, discounts and promotions offered such as first order discount, reactivation discount etc., may be applied at the cart level and in the event that multiple products are purchased in a single transaction, then such offer, discount, promotion may be divided and applied to each product in the cart, in a manner determined by us. 

l.      Subject to NS HOMOEO PHARMA'S Cancellation and/or Return, Refund and Replacement policy, if the User: (i) cancels any product which is subject to any promotions, offer or discounts; or (ii) returns any product purchased which is subject to any promotions, offer or discounts, the User will be eligible to receive only the refund of the amount paid by the User on the purchase of such product. 

m.      In the event, any product is cancelled or returned in accordance with NS HOMOEO PHARMA'S Cancellation and/or Return, Refund and Replacement Policy, then save and except as provided herein,  any offer, promotion, discount applied to such product shall be forfeited.

n.        We and/or the Supplier shall have no liability with respect to the offers, discounts and promotional offers on the Platform.

3.7What are the terms and conditions governing the NS HOMOEO PHARMA Loyalty Program (“NS HOMOEO PHARMA Loyalty Program”) provided by Meesho on the Platform?

a.      Under the NS HOMOEO PHARMA Loyalty Program, the Eligible Users will be able to earn certain benefits and rewards in the form of virtual coins (“Smart Coins”) in accordance with the terms herein. Smart Coins may be earned by the Eligible Users through (i) purchase of the Specified Products (as defined below); (ii) through participating and winning games/contests as organized on the Platform; (iii) or such other activities as may be determined by the Company from time to time.

b.      The products on which an Eligible User will be eligible and able to earn Smart Coins shall be only such products as identified and intimated by the Company (“Specified Products”). The Company shall intimate on the Platform, the Specified Products against which Eligible Users can earn Smart Coins, through a tag and/or any other indicator as determined by the Company.

c.       The Eligible Users understand and acknowledge that the amount of Smart Coins that can be earned by an Eligible User may vary from one Specified Product to another on the Platform or from one Eligible User to another, depending upon such factors and criteria as determined by the Company at its sole discretion.

d.      The final amount of Smart Coins that can be earned by the Eligible User in relation to the purchase of a Specified Product on the Platform shall be pre-disclosed and shall be displayed on the Platform.

e.      The Smart Coins shall be granted to the Eligible User pursuant to the purchase of a Specified Product on the Platform only after the order return window/ period for the respective Specified Product(s) in the order has expired as per Meesho’s Cancellation and/or Return, Refund and Replacement policy and provided that no Specified Product(s) in the order has/have been returned by the User during such period.

f.        The Eligible Users shall be able to redeem Smart Coins against purchase of such products on the Platform as determined by the Company (“Redeemable Products”) and pursuant to the redemption of the Smart Coins (subject to Redemption Cap, as defined below), an Eligible User shall be able to obtain discount on the Redeemable Products which shall be equivalent to the value of each Smart Coin. The value of such Smart Coin shall be displayed to each Eligible Useron the Platform, from time to time. The redemption of Smart Coins by the Eligible User shall be in accordance with the terms herein. The maximum permitted amount of Smart Coins that can be redeemed by an Eligible User (and accordingly the amount of discount available pursuant to Smart Coins) with respect to the purchase of a Redeemable Product on the Platform (“Redemption Cap”) shall be determined by the Company basis the cart value for the particular Redeemable Product(s). The Redemption Cap shall be such that in all events the amount of discount available pursuant to the redemption of Smart Coins is less than the total cart value for a particular purchase of Redeemable Product(s) by an Eligible User on the Platform.

g.      The Eligible Users understand and acknowledge that the Redemption Cap for the Smart Coins may vary from one Eligible User to another or from one Redeemable Product to another on the Platform. The Redemption Cap (and the maximum amount of permissible discount pursuant to redemption of Smart Coins) shall be pre-disclosed to the Eligible User prior to redemption of Smart Coins.

h.      The Eligible Users understand and acknowledge that the Smart Coins shall lapse and expire after such period from the date Smart Coins are earned by the Eligible User, as disclosed and intimated by the Company on the Platform (“Lapse Period”). The Lapse Period of all or any Smart Coins may differ. The lapsed /expired Smart Coins shall not be eligible to be redeemed by the Eligible User on the Platform on or after the Lapse Period.

i.        In the event a Eligible User cancels or returns the entire order of the Redeemable Product(s) in relation to which Smart Coins were redeemed, then, the entire amount of Smart Coins redeemed on such order shall be returned / reinstated and granted back to the concerned Eligible User. In the event, the Eligible User cancels or returns only certain Redeemable Product(s) from the order and not the order in its entirety, then, the proportionate amount of Smart Coins that were redeemed on such returned or cancelled Redeemable Product(s), as applicable, shall be returned / reinstated and granted back to the Eligible User.

j.        The Lapse Period for the Smart Coins shall remain unaffected on account of any returns, refunds or cancellations of the Redeemable Products made by the Eligible User as per Meesho’s Cancellation and/or Return, Refund and Replacement policy. Accordingly, if any of the Redeemable Product(s) are returned or cancelled by the Eligible User in accordance with Meesho’s Cancellation and/or Return, Refund and Replacement policy, the Smart Coins will be re-instated / granted back to the Eligible User having the same Lapse Period as applicable on the date of the purchase of original Redeemable Product.

k.      The Smart Coins shall be exclusive to the concerned Eligible User and shall be non-transferrable from one Eligible User to another Eligible User. Smart Coins can only be earned and redeemed on the Platform against Specified Products and Redeemable Products respectively, and not on any third-party outlet, offline or online (including website, platform or application).

l.        The Smart Coins cannot be converted into cash or anything of tangible or monetary value. The Eligible Users are not eligible to withdraw any cash against the Smart Coins available with them and the Smart Coins in no event permit any sort of cash withdrawal. The Eligible Users shall not be eligible to purchase any Smart Coins through cash or kind.

m.    The Smart Coins cannot be solely used for purchase of the Redeemable Product(s) on Platform in lieu of cash and at all times Smart Coins shall be subject to the Redemption Cap.

n.      The Company reserves the right to suspend or disqualify (temporarily or permanently) an Eligible User from the Loyalty Program (including earning / redemption of any Smart Coins on the Platform) if: (i) any fraudulent or abusive activity is identified as being carried out for the purpose of or in connection with Smart Coins or otherwise; or (ii) if the Eligible User has violated the Agreement or applicable laws. The decision of the Company shall be final and binding on the Eligible User and the disqualification may result in immediate cancellation of all Smart Coins of the Eligible User, without any liability or obligation whatsoever on part of the Company.

o.      The Company reserves the right to suspend the issue of Smart Coins and the continuation of the Loyalty Program with respect to certain category of Eligible Users or to all Eligible Users temporarily or permanently at any time, with or without notice, and without assigning any reason.

p.      The Company reserves the right at any time to modify, withdraw or terminate the Loyalty Program including any feature or aspect thereunder at its sole discretion, with or without any notice and without any liability or obligation in this regard (including without limitation on account of any queries or concerns raised by any regulatory authority or for ensuring compliance with applicable laws) in which case there shall not be any liability upon the Company to allow any Eligible User an opportunity to use / redeem all or any Smart Coins and the Eligible Users shall have no entitlement with respect to redemption in such case).

q.      Without prejudice to the foregoing paragraph, the Company reserves the right in its discretion to amend, modify or withdraw any feature or aspect of the Loyalty Program at any time (on one or more occasions) with or without any notice to any User, including without limitation following aspects: (i) the nature, type, categories and the relevant Specified Products on which the Eligible

r.       Users can earn Smart Coins, (ii) the criteria which determines the number of Smart Coins that can be earned on a particular Specified Product, (iii) Redemption Cap and the basis for the determination of the Redemption Cap for the Smart Coins in connection with Redeemable Products; (iv) the mode and manner of the redemption of Smart Coins including the sources / avenues at which Smart Coins can be redeemed by the Eligible User; and/or (v) the Lapse Period. r. The Company disclaims all liability that may arise or any losses that may be incurred by an Eligible User in connection with or arising out of the Loyalty Program.

s.       In the event of termination of relationship between an Eligible User and the Company, there shall not be any refund in relation to the Smart Coins and all Smart Coins with the Eligible User in such an event shall lapse (without any further act or deed) and the Eligible User shall not have any entitlement to use/redeem those Smart Coins which were outstanding with him/her.

t.        The Loyalty Program and the Smart Coins granted hereunder are purely in the nature of benefits intended to be granted to the Eligible Users and the same is not a Prepaid Payment Instrument (PPI) / wallet or any other payment mode / payment instrument as understood under Indian payment and settlement systems laws as well as notifications and directions issued by the Reserve Bank of India.

u.      The Eligible Users understand and acknowledge that their participation in the Loyalty Program and in connection with the earning and/or redemption of the Smart Coins shall in all events be subject to compliance by the Eligible User of the applicable laws.

v.      The Company reserves the right to provide the Loyalty Program to only a select number of Users on the basis of such factors and eligibility criteria as may be deemed relevant and determined by the Company, at its sole discretion (“Eligible Users”).

4. USE OF THE PLATFORM

4.1 Can User access and use the Platform at any time or could there be any limitations?

1.      Company endeavours to make the Application available 24X7. However, the Company does not represent that access to the Application will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.

2.      Users understand and acknowledge that the use of Application requires internet connectivity and telecommunication links. Users shall bear the costs incurred to access and use the Application and avail Services, and Company shall not, under any circumstances whatsoever, be responsible or liable for such costs.

3.      Company does not warrant that Application will be compatible with all hardware and software which is used by Users.

4.      Application may be under constant upgrades, and some functions and features may not be fully operational. Application is provided on an 'as is' and 'as available' basis. Company expressly disclaims all warranties of any kind, whether express or implied with respect to the records and other data that is made available by it to Users.

5.      Users shall be solely responsible for damages to their data system or for loss of data arising from download of content from Application. No guidance or information, written or oral, obtained from Company or via Platform, shall constitute any warranty, unless stated otherwise.